Terms of Service

Last Updated: September 2026

1. Acceptance of Terms By accessing this website, submitting an enquiry, or booking an appointment with Aathma Care ("the Practice", "we", "our", "I"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of this site and our services.

2. Scope of Services Aathma Care provides professional trauma-informed counselling, person-centred social work services, and clinical supervision and mentoring via telehealth across Australia.

3. Emergency & Crisis Disclaimer

Aathma Care is NOT an emergency or crisis intervention service.

Our website, email, online booking system, and telephone channels are not monitored 24/7. If you or someone you know is experiencing acute distress, a mental health emergency, or immediate risk of harm, please contact:

Emergency Services: 000 (Police / Ambulance)

Lifeline Australia: 13 11 14 (Available 24/7) Suicide Call Back Service: 1300 659 467

Beyond Blue: 1300 22 4636

13YARN: 13 92 76 (Support for Aboriginal & Torres Strait Islander peoples)

4. Telehealth Requirements & Technical Protocols

Clients are responsible for ensuring they have a stable internet connection, an operational camera/microphone, and a private, quiet space free of interruptions for their sessions.

In the event of a technological disruption during a scheduled consultation, the practitioner will attempt to reconnect via the designated platform or follow up by telephone.

Recording of sessions (video or audio) by either party is strictly prohibited without explicit mutual written consent.

5. Bookings, Payments, and Fees

Session fees are outlined on our Fees page and confirmed prior to consultation.

Payment must be finalized prior to or immediately at the conclusion of each consultation via our approved digital payment methods.

Where applicable, Medicare, private health insurance, or third-party funding claims are subject to the eligibility requirements, referrals, documentation, and conditions of the relevant funding provider.

6. Cancellation and Rescheduling Policy

Aathma Care understands that unexpected circumstances can arise. However, appointment times are reserved specifically for each client and may be difficult to offer to another person at short notice.

48 hours or more notice: No cancellation fee.

Between 24 and 48 hours' notice: A cancellation fee of up to 50% of the session fee may apply.

Less than 24 hours' notice: A cancellation fee of up to 100% of the session fee may apply.

Non-attendance (no-show): The full session fee may apply.

Cancellation and rescheduling requests should be made as soon as reasonably possible.

Unforeseen emergencies will be considered on a compassionate, case-by-case basis.

7. Professional Conduct & Refusal of Service Aathma Care is committed to creating a respectful, non-discriminatory, and safe therapeutic environment. We maintain a zero-tolerance policy for abuse, aggressive behaviour, threats, or harassment. We reserve the right to decline or terminate services if clinical safety cannot be maintained or if the client's needs fall outside our professional scope of practice, with appropriate referral options provided where feasible.

8. Website Intellectual Property All content published on this website—including written text, graphics, logos, images, and branding—is the property of Aathma Care and protected by copyright and intellectual property laws. You may not reproduce, modify, or republish content from this website without prior written permission.

Information provided on the Aathma Care website is for general information purposes only and does not constitute individual therapeutic, clinical, medical, legal, or crisis advice. Accessing information on this website does not establish a therapeutic or professional relationship with Aathma Care.

9. Governing Law These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising in connection with our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact Information

Entity: Aathma Care

Email: admin@aathmacare.com.au

Website: https://aathmacare.com.au