Privacy Policy

1. Introduction Aathma Care ("I" "we", "us", "our") is committed to protecting your privacy and managing your personal and sensitive health information with care, dignity, and integrity. This Privacy Policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), alongside relevant professional codes of ethics.

2. What Information We Collect To deliver effective counselling, social work, and clinical supervision services, we may collect:

Personal Details: Full name, date of birth, residential address, telephone number, and email address.

Emergency Contact Information: Name, relationship, and phone number of a designated next of kin or emergency contact.

Sensitive & Health Information: Medical history, mental health history, referral letters, GP/specialist contact details, session notes, and treatment or support plans.

Administrative & Billing Data: Payment details, Medicare/concession card numbers (if applicable), and invoice records.

Supervision Records: Practice reflections, professional development goals, and casework discussions (for supervision clients).

3. How We Collect Information We collect personal information directly from you through:

Website enquiry forms and initial consultation bookings.

Electronic intake and client registration forms.

Clinical and reflective discussions during telehealth sessions.

Secure correspondence via email, SMS, or telephone.

With your prior written consent, we may also receive information from third parties, including your General Practitioner, referring healthcare professionals, or other relevant support agencies.

4. Purpose of Collection and Use We collect and use your information strictly to:

Provide individual counselling, social work, and clinical supervision services.

Assess your clinical needs and formulate collaborative care/support plans.

Maintain professional client records in compliance with Australian health care standards.

Process payments, issue invoices, and manage service administration.

Respond to direct enquiries and facilitate secure telehealth communication.

5. Disclosure of Personal Information Your clinical and personal information remains strictly confidential. Information will only be disclosed to external parties under the following specific circumstances:

Consent: You have provided explicit written or documented consent (e.g., sharing a report with your GP or an external agency).

Duty of Care and Serious Threat: Where permitted or required by law, we may disclose information where we reasonably believe it is necessary to lessen or prevent a serious threat to the life, health or safety of an individual or the public, particularly where it is unreasonable or impracticable to obtain consent.

Legal Obligation: Where disclosure is legally mandated by subpoena, court order, or Australian law.

Practice Governance: De-identified casework discussed during professional clinical supervision, adhering to Australian social work professional ethical guidelines.

We do not sell, rent, or share personal data with external marketers or unverified third parties.

6. Data Storage and Security We take reasonable technical and administrative precautions to protect your personal data from misuse, unauthorized access, alteration, or disclosure.

7. If you have questions, concerns, or complaints regarding how your information is handled, please contact:

Practice: Aathma Care

Email: admin@aathmacare.com.au

Website: https://aathmacare.com.au

Last Updated: September 2026